Junior Accounts Specialist - General Insurance (Makati)

The Role:  We're looking for Account Specialists to join our General Insurance team under the Sales Administration section. The role will provide administrative and operational support to Account Managers in managing client accounts, ensuring smooth preparation of quotations, documentation, and internal coordination with insurers.

This is a key role that enables Account Managers to focus on client-facing responsibilities and business development.

Key Responsibilities:

• Assist Account Executives in preparing proposals, quotations, and presentation materials
• Coordinate with insurance providers for requirements and documentation
• Track and monitor account renewals, endorsements, and pending transactions
• Handle documentation, encoding, and filing to ensure accuracy and compliance
• Respond to client clarifications or requests when delegated by Managers.
• Prepare reports and updates for the team/division on account status.

Qualifications:

• A graduate of any business-related course. Preferably from business administration, communication, and finance programs.•
1-2 years of experience in a sales support role that focuses on monitoring clients and providing updates. Fresh graduates are welcome to apply.
• Basic/working knowledge of non-life insurance is an advantage.
• Proactive in follow-ups and possesses strong coordination skills.
• Proficient in MS Suite Applications.
• Detail-focused but adaptable when dealing with urgent account needs.
• Willing to learn and gradually transition into client-facing responsibilities as part of career progression
• Able to work onsite in San Antonio, Makati.

Accounts Supervisor - Employee Benefits (Makati)

Key Responsibilities:

• Monitoring and updating assigned accounts for renewal. Prepare quotations for analysis and client presentations
• Conduct collection follow-ups in coordination with the credit and collection team.
• Guide junior specialists on day-to-day client transactions and projects.
• Attend to claims concerns in partnership with the claims department.
• Daily coordination with the Policy Administration department regarding deliverables (policies, endorsements &, etc.)
• Providing weekly production & collection reports/analysis

Qualifications:

• A graduate of any 4-year course. Medically aligned degrees have an advantage.
• 3-4 years of experience in healthcare account management, specifically with a strong background in either of the following: HMO, Group Life Insurance, and Group Personal Accident. Experience as an HMO coordinator from an insurance provider is an advantage.
• Experienced in handling clients' concerns through a customer-centric approach.
• Proficient in MS Suite Applications• Strong communication skills, able to coordinate with different business units to meet client demands and concerns.
• Able to work onsite in San Antonio, Makati

Senior Claims Specialist (Non-motor) - General Insurance (Makati)

Key Responsibilities:

• Reviewing policy coverage and clauses versus submitted documents for claims requests
• Coordinating with Partners on the completion of documents, premium payment, and remittance, inspection schedule
• Conducting follow-ups with clients, adjusters, and insurance partners to ensure timely processing of requested claims.
• Working with insurance partners regarding the letter offers and coordinating with client services for their presentations.
• Submission of list of pending claims/fully settled and closed claims to client services partners
• Updating the status of claims to the system.• Prepares report to Manager on critical and claims with technicality
• Prepares settled and pending claims to the immediate head 

Qualifications:

• Graduate of any business or engineering course
• At least two (2) years of experience in claims or as an adjuster for non-life insurance lines. A background in property insurance claims is an advantage.
• Proficiency in MS Office Suite applications
• Excellent communication and interpersonal skills, with the ability to establish rapport and build relationships with stakeholders
• Amenable to work onsite in Makati

Accounts Manager - Health and Life Insurance (Makati)

Responsibilities:
• Support timely renewal of key accounts and monitor new business progress
• Identify growth opportunities within existing accounts
• Monitor overdue accounts and assist in collection follow-ups
• Track and follow up commission receivables from providers• Assist in executing sales and marketing programs and action plans
• Support handling complex or problematic claims and client concerns
• Ensure compliance with agreed business processes and service timelines
• Assist in budget monitoring and cost control
• Support team coordination, performance monitoring, and talent development initiatives

Qualifications:
• Graduate of any 4-year course. Medically allied fields are an advantage.
• 5-8 years of experience in healthcare account management, specifically with a strong background in either of the following: HMO, Group Life Insurance, and Group Personal Accident. Experience as an HMO coordinator from an insurance provider is an advantage.
• Experienced in managing key corporate accounts, renewals, and complex client concerns using a customer-centric approach.
• Strong understanding of policy structures, claims processes, benefits administration, and account servicing.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong communication skills, able to coordinate with different business units to meet client demands and concerns.
• Demonstrate ability to lead, mentor, or guide team members is an advantage.
• Able to work onsite in Makati

Senior Accounts Specialist - Health and Life Insurance (Makati)

Responsibilities:
• Monitoring and updating assigned accounts for renewal. Prepare quotations for analysis and client presentations
• Conduct collection follow-ups in coordination with the credit and collection team.
• Guide junior specialists on day-to-day client transactions and projects.
• Attend to claims concerns in partnership with the claims department.
• Daily coordination with the Policy Administration department regarding deliverables (policies, endorsements &, etc.)
• Providing weekly production & collection reports/analysis

Qualification:
• A graduate of any 4-year course. Medically aligned degrees have an advantage.
• 2-3years of experience in healthcare account management, specifically with a strong background in either of the following: HMO, Group Life Insurance, and Group Personal Accident. Experience as an HMO coordinator from an insurance provider is an advantage.
• Experienced in handling clients' concerns through a customer-centric approach.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong communication skills, able to coordinate with different business units to meet client demands and concerns.
• Able to work onsite in Makati City 

Junior Accounts Specialist – Health and Life Insurance (Makati)

Responsibilities:
• Monitoring and updating assigned accounts for renewal. Prepare quotations for analysis and client presentations
• Conduct collection follow-ups in coordination with the credit and collection team.
• Attend to claims concerns in partnership with the claims department.
• Daily coordination with the Policy Administration department regarding deliverables (policies, endorsements &, etc.)
• Providing weekly production & collection reports/analysis

Qualifications:
• A graduate of any 4-year course. Medically aligned degrees have an advantage.
• 1-2 years of experience in a sales support role that focuses on monitoring clients and providing updates. Fresh graduates are welcome to apply.
• Experienced in handling clients' concerns through a customer-centric approach.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong communication skills, able to coordinate with different business units to meet client demands and concerns.
• Able to work onsite in Makati

Claims Manager – Health and Life Insurance (Makati)

Responsibilities:
• Coordinate with insurers, policyholders, and other stakeholders to ensure timely claims resolution.
• Investigate and evaluate claims to determine their validity, including gathering relevant documentation, medical records, and other supporting materials.
• Ensure claims are processed promptly and efficiently according to service level agreements (SLAs).
• Approve or reject claims based on thorough analysis and in line with policy terms and conditions.
• Provide guidance and support to clients, policyholders, and beneficiaries on claimrelated inquiries
• Collaborate and guide claims specialists of the team in handling complex claims and various industry practices

Qualifications:
• Bachelor's degree in any medical-related course (MedTech, Nursing, Biology, etc.)
• At least 5-7 years of experience in a supervisory role focusing on end-to-end processing of claims of life insurance.
• Experienced in coaching people and conflict management.
• Knowledgeable in all Life Insurance lines
• Proficient in Microsoft Suite Applications (Excel, Outlook, Teams)• Detail-oriented and good organizational skills
• Amenable to work onsite in Makati

Senior Claims Specialist - Health and Life Insurance (Makati)

Responsibilities:
• Coordinate with insurers, policyholders, and other stakeholders to ensure timely claims resolution.
• Investigate and evaluate claims to determine their validity, including gathering relevant documentation, medical records, and other supporting materials.
• Ensure claims are processed promptly and efficiently according to service level agreements (SLAs).
• Approve or reject claims based on thorough analysis and in line with policy terms and conditions.
• Provide guidance and support to clients, policyholders, and beneficiaries on claimrelated inquiries

Qualifications:
• Bachelor's degree in any course. Medically aligned degrees have an advantage.
• At least 2-3 years of experience in end-to-end processing of claims, particularly in medical claims. Experience of claims in a BPO or insurance broker is an advantage.
• Preferably knowledgeable in life insurance lines or products (HMO, GLI, Personal Accident)
• Proficient in Microsoft Suite Applications (Excel, Outlook, Teams)
• Detail-oriented and good organizational skills
• Able to work onsite in Makati

Business Development Manager – Health and Life Insurance (Makati)

Responsibilities:
• Achieve sales and profitability targets through effective customer acquisition strategies.
• Oversee the full sales lifecycle from prospecting to closing.
• Monitor sales and collection performance to ensure revenue targets are met.
• Lead and align the team in executing sales and marketing action plans.
• Conduct performance evaluations and provide coaching to enhance client service.
• Analyze market trends and competitor activity to strengthen business strategies.
• Support senior management in forecasting, budgeting, and growth planning.

Qualifications:
• Graduate of any business-related course
• A minimum of 5 years of experience in business development within the insurance industry.
• Strong understanding of HMO and life insurance products
• Possesses a track record of leading teams to achieve targets within a specific time frame
• Excellent communication skills and a client-centered approach to managing and building relationships with key clients
• Experienced in market research to help make data-driven decisions
• Tech savvy and innovative in pushing for improvements
• Strong attention to detail
• Amenable to working onsite in Makati

Junior Policy Administration – Health and Life Insurance (Makati)

Responsibilities:
• Responsible for the regular updating of master lists of assigned accounts.
• Respond promptly to clients’ underwriting and benefit query.
• Underwrites members’ eligibility during endorsement of inclusion, deletion, and plan upgrade based on their benefits/ program.
• Check the accuracy and completeness of membership cards.
• Ensure timely delivery of Billing statements o Policies o HMO and Dental cards.
• Tracking of all incoming and outgoing documents, especially billings and policies including filing of signed transmittals or delivery receipts.
• Dispatch policies, billings, Credit memos, HMO and dental cards, within the agreed turnaround time.
• Prepare a weekly report on pending Purchase Order transactions and an inclusion monitoring report.

Qualifications:
• Graduate of any 4-year course
• Open to fresh graduates. A year of experience in the life or health insurance industry is an advantage.
• Excellent oral and written communication skills. Possesses a client-centered approach.
• Organized, detail-oriented, and tech-savvy.
• Proficient in Microsoft Suite Applications (Excel, Outlook, Teams)
• Able to work onsite in Makati

Customer Service Manager – Health and Life Insurance (Makati)

Responsibilities:
• Oversee daily Customer Service operations for members, corporate clients, and healthcare providers.
• Lead and develop customer service teams handling inquiries, LOA/LOE/LOG requests, and provider coordination.
• Ensure compliance with company policies, Insurance Commission regulations, and Data Privacy Act.
• Monitor KPIs, perform quality audits, and implement process improvements for better service delivery.
• Manage complex complaints and healthcare-related escalations, ensuring timely resolution.
• Develop and conduct training and coaching programs to enhance team performance.
• Prepare service performance reports and provide insights to senior management.

Qualifications:
• Bachelor’s degree in business administration, Nursing/Allied Health, Public Health, Communication, or Customer Relations.
• 5–7 years of experience in customer service operations, preferably in HMO/health insurance, healthcare provider networks, or corporate healthcare account management.
• Strong knowledge of Philippine HMO operations, member benefits, LOA/LOE/LOG workflows, and provider/hospital network processes.
• Familiarity with Insurance Commission guidelines, Data Privacy Act, and healthcare compliance standards.
• Proficient in MS Office, call center systems, and tracking service KPIs is an advantage.
• Excellent communication skills in English and Filipino; strong leadership, coaching, and team development capabilities.
• Empathetic, professional, and skilled in conflict resolution and escalation management.
• Highly organized, able to thrive in fast-paced environments, and responsive to client needs.

Customer Service Officer – Health and Life Insurance (Makati)

Responsibilities:
• Handle member inquiries and requests related to HMO/insurance benefits, LOA/LOE/LOG processing, and provider coordination.
• Assist in resolving client complaints and healthcare-related concerns in a professional and timely manner.
• Support the Customer Service team in daily operations, including inbound calls and client interactions.
• Maintain accurate records of member and client communications in the system.
• Ensure compliance with company policies, Insurance Commission guidelines, and the Data Privacy Act.
• Participate in training programs and team meetings to continuously improve service quality.
• Collaborate with hospitals, clinics, and corporate clients to ensure smooth service delivery.

Qualifications:
• Bachelor's degree in any course. Medically aligned degrees have an advantage.
• 1–3 years of experience in customer service, preferably in HMO, health insurance, or healthcare account management.
• Basic understanding of HMO operations, member benefits, LOA/LOE/LOG workflows, and provider networks.
• Familiarity with local regulations such as Insurance Commission guidelines and Data Privacy Act is an advantage.
• Good communication skills in English and Filipino; professional and empathetic when handling client concerns.
• Proficient in MS Office (Excel, Word, PowerPoint)• Organized, detail-oriented, and able to work in a fast-paced environment.
• Willingness to work onsite in Makati.

Claims Manager (Motor & Non-motor) - General Insurance (Makati)

Responsibilities:
• Handling of property, motor vehicle, liability, bonds, and surety claims.
• Review and monitor the claims processor's performance.
• Monitor claims reports from claims specialists.
• Review and audit claim offers before sending them to clients.
• Effectively manage non-motor claim activities through:
     1. Timely claims settlement.
     2. Monitoring and ensuring coordination with the adjuster and client regarding scheduled inspections.
     3. Prompt response to clients in their claims queries including but not limited to proper guidance in accomplishing documentary requirements.
     4. Ensure internal and external service-level agreements are always me.

Qualifications:
• Graduate of any business course. A graduate of law or engineering course is an advantage.
• With formal education in IIAP-administered seminars particularly in General Insurance.
• At least three 5-7 years of experience in all insurance lines (general insurance) in a supervisory/managerial role.
• Good oral and communication skills
• Has experience in conflict and interpersonal management.
• With a client-oriented approach
• With experience in people management

Claims Supervisor (Motor & Non-motor) - General Insurance (Makati)

Responsibilities:
• Reviewing policy coverage and clauses versus submitted documents for claims requests
• Coordinating with Partners on the completion of documents, premium payment, and remittance, inspection schedule
• Conducting follow-ups with clients, adjusters, and insurance partners to ensure the timely processing of requested claims.
• Working with insurance partners regarding the letter offers and coordinating with client services for their presentations.
• Submission of a list of pending claims/fully settled, and closed claims to the client services partners
• Updating the status of claims to the system.
• Prepares a report for the Manager on critical claims with technicalities
• Prepares settled and pending claims for the immediate head

Qualifications:
• Graduate of any business or engineering course
• At least 3-4 years of experience in non-life claims.
• Proficiency in MS Office Suite applications
• Excellent communication and interpersonal skills, with the ability to establish rapport and build relationships with stakeholders
• Able to work onsite in Makati

Senior Admin Specialist (Makati)

Responsibilities:
• Preparing purchase order and receiving reports
• Coordinating and providing a canvas of suppliers for various equipment needed in the office
• Processing government statutory requirements
• Assist the client management team in processing contracts and renewal with clients.

Qualifications:
• Graduate of any 4-year course
• 2-4 years of experience in purchasing and canvassing for supplies.
• Proficient in Microsoft Suite applications (Word, Excel, Powerpoint, Outlook)
• Ability to work independently and in a team environment
• Strong organizational skills
• Amenable to work onsite in Makati, Metro Manila

Project Management Officer

Responsibilities:
• Lead project monitoring activities, ensuring milestones and deliverables are achieved on schedule.
• Coordinate with cross-functional teams and stakeholders to support project implementation.
• Track project risks, issues, and action plans, and recommend mitigation strategies.
• Prepare project status reports, dashboards, and presentations for management review.
• Support the development and improvement of project management processes and standards.
• Conduct data analysis to evaluate project performance and operational efficiency.
• Ensure compliance with approved project guidelines, policies, and timelines.

Qualifications:
• Bachelor’s degree in Business Administration, Engineering, Management, or related field
• At least 3-4 years of experience in project management, corporate planning, or strategy implementation.
• Strong knowledge of project management principles and methodologies.
• Excellent analytical, organizational, and problem-solving skills.
• Proficient in MS Office applications, particularly Excel and PowerPoint.
• Strong communication, coordination, and stakeholder management skills.
• Detail-oriented, strategic thinker, and able to manage multiple projects.
• Amenable to work onsite in Makati

Junior Accounting Officer

Responsibilities:
• Assist the Senior Accounting Officer in maintaining accurate and updated accounting schedules.
• Support the preparation of financial schedules and related reports.
• Prepare and process trade and non-trade payables with proper accounting entries and verification of transactions.
• Review and ensure completeness and accuracy of supporting documents in VRMs.
• Monitor and report corporate credit card transactions and reimbursement analysis.
• Prepare and file monthly BIR returns and ensure compliance with tax regulations.
• Assist in the preparation of physical inventory schedules and monitoring of Certificate of Creditable Tax Withheld at Source (BIR Form 2307).
• Update and maintain schedules of payables for funding purposes.

Qualifications:
• Graduate of BS Accountancy or any related course.
•At least 1–2 years of experience in finance and accounting.
• Knowledge of accounting practices, BIR regulations, and compliance requirements.
• Proficient in MS Excel and accounting-related documentation.
• Detail-oriented, organized, and analytical.
• Able to work collaboratively with internal teams and external agencies.
• Willing to work onsite in Makati