Travel Insurance Claims

Basic Claim Requirements:

• Insurance Claim Form (duly filled and signed by the member)
• Travel insurance policy contract
• Photocopy of Passport with pages showing dates of departure and arrival corresponding with the itinerary on the policy contract
• Flight itinerary (Original flight and revised flight details)

Additional Claim Requirements per Benefit

     1. Medical and Emergency Benefit (Inpatient)
          o Medical abstract / discharge summary
          o Statement of Account (itemized and summarized)
          o Original Official Receipts
          o Prescriptions
          o Laboratory and / or Diagnostic Request and Result
          o Police Report (if due to accident)
          o Operative Record, if with surgery

     2. Medical and Emergency Benefit (Outpatient)
          o Medical certificate specifying the diagnosis
          o Statement of Account (itemized and summarized)
          o Original Official Receipts
          o Prescriptions
          o Laboratory and / or Diagnostic Request and Result
          o Police Report (if due to accident)
          o Operative Record, if with surgery

     3. Personal Accident
          o Medical Certificate
          o Full Medical Report
          o Death Certificate
          o Police Report

     4. Baggage Loss or Damage
          o Airline Report / Incident Report
          o Police Report, for lost/stolen baggage
          o List of Items lost/stolen/damaged
          o Original Official Receipts for purchase of loss/damaged bag /items in the bag
          o Affidavit of Lost Receipt (if no O.R.)

     5. Baggage Delay Benefit
          o Airline Report / Incident Report
          o Original Acknowledge Receipt/Form stating exact date and time baggage was retrieved

     6. Strikes and Hijack Benefit
          o Airline Report / Incident Report
          o Public Documents that report the incident

     7. Hospital Income Benefit
          o Itemized/Detailed Statement of Account
          o Discharge Summary / Medical Abstract

     8. Funeral and Burial Expense
          o Death Certificate
          o Original Official Receipts of Funeral and Burial Expenses

     9. Personal Liability Benefit
          o Original Official Receipts incurred for such liability
          o Itemized/Detailed Statement of Account
          o Clinical Abstract/Medical Certificate
          o Death Certificate and Coroner's Report
          o Police Report

     10. Loss of Travel Documents Benefit
          o Original Itinerary
          o Copy of the Replacement Passport / Travel Tickets
          o Police Report
          o Original Official Receipts on the expenses incurred for the replacement of Passport / Travel Tickets

     11. Trip Cancellation or Termination
          o Proof of advance payment made for travel and accommodation expenses
          o Penalties and other irrecoverable pre-paid charges related to the trip
          o Legal documents proving trip cancellation with the specified non-refundable portion
          o Copy of the following documents:
                • Copy of Death Certificate, in case of death by insured or direct members of the family
                • Full Doctor's report on the emergency of insured or direct members of the family
                • Original Physician's declaration of patient unfit to travel
                • In case of medical treatment or death of insured's immediate family:
                    • Proof of relationship with the immediate family member (birth cert, marriage cert, etc.)
                • Proof of relationship with the immediate family member (birth cert, marriage cert, etc.)
                    • Original Police report, in case of lost travel documents
                • Public Documents (newspaper, news portal, etc.) or official advisory that report:
                • Natural catastrophes, outbreak of strike or riot, or acts of Terrorism
                • Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation

     12. Flight Delay
          o Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation
          o Boarding Pass
          o Original Official Receipts for expenses during delay

13. Missed Connecting Flight
     o Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation
     o Boarding Passes (actual and revised)