Travel Insurance Claims

Basic Claim Requirements:

• Insurance Claim Form (duly filled and signed by the member)
• Travel insurance policy contract
• Photocopy of Passport with pages showing dates of departure and arrival corresponding with the itinerary on the policy contract
• Flight itinerary (Original flight and revised flight details)

Additional Claim Requirements per Benefit

     1. Medical and Emergency Benefit (Inpatient)
          o Medical abstract / discharge summary
          o Statement of Account (itemized and summarized)
          o Original Official Receipts
          o Prescriptions
          o Laboratory and / or Diagnostic Request and Result
          o Police Report (if due to accident)
          o Operative Record, if with surgery

     2. Medical and Emergency Benefit (Outpatient)
          o Medical certificate specifying the diagnosis
          o Statement of Account (itemized and summarized)
          o Original Official Receipts
          o Prescriptions
          o Laboratory and / or Diagnostic Request and Result
          o Police Report (if due to accident)
          o Operative Record, if with surgery

     3. Personal Accident
          o Medical Certificate
          o Full Medical Report
          o Death Certificate
          o Police Report

     4. Baggage Loss or Damage
          o Airline Report / Incident Report
          o Police Report, for lost/stolen baggage
          o List of Items lost/stolen/damaged
          o Original Official Receipts for purchase of loss/damaged bag /items in the bag
          o Affidavit of Lost Receipt (if no O.R.)

     5. Baggage Delay Benefit
          o Airline Report / Incident Report
          o Original Acknowledge Receipt/Form stating exact date and time baggage was retrieved

     6. Strikes and Hijack Benefit
          o Airline Report / Incident Report
          o Public Documents that report the incident

     7. Hospital Income Benefit
          o Itemized/Detailed Statement of Account
          o Discharge Summary / Medical Abstract

     8. Funeral and Burial Expense
          o Death Certificate
          o Original Official Receipts of Funeral and Burial Expenses

     9. Personal Liability Benefit
          o Original Official Receipts incurred for such liability
          o Itemized/Detailed Statement of Account
          o Clinical Abstract/Medical Certificate
          o Death Certificate and Coroner's Report
          o Police Report

     10. Loss of Travel Documents Benefit
          o Original Itinerary
          o Copy of the Replacement Passport / Travel Tickets
          o Police Report
          o Original Official Receipts on the expenses incurred for the replacement of Passport / Travel Tickets

     11. Trip Cancellation or Termination
          o Proof of advance payment made for travel and accommodation expenses
          o Penalties and other irrecoverable pre-paid charges related to the trip
          o Legal documents proving trip cancellation with the specified non-refundable portion
          o Copy of the following documents:
                • Copy of Death Certificate, in case of death by insured or direct members of the family
                • Full Doctor's report on the emergency of insured or direct members of the family
                • Original Physician's declaration of patient unfit to travel
                • In case of medical treatment or death of insured's immediate family:
                    • Proof of relationship with the immediate family member (birth cert, marriage cert, etc.)
                • Proof of relationship with the immediate family member (birth cert, marriage cert, etc.)
                    • Original Police report, in case of lost travel documents
                • Public Documents (newspaper, news portal, etc.) or official advisory that report:
                • Natural catastrophes, outbreak of strike or riot, or acts of Terrorism
                • Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation

     12. Flight Delay
          o Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation
          o Boarding Pass
          o Original Official Receipts for expenses during delay

13. Missed Connecting Flight
     o Original Irregularity Report issued by airline / carrier / airport stating reason of cancellation
     o Boarding Passes (actual and revised)

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

Pre-loader